Refund & Shipping Policy
Due to the events around the coronavirus pandemic, we are experiencing some delays in shipping. While shipments have been going out on time to customers, there is a possibility that deliveries may be delayed up to 1 week. We can not guarantee Expedited and Priority Shipping at this time. We will attempt to expedite your orders as they come in. Thank you for your patience.
Ecovita Customer Service
Our policy lasts 60 days unless stated otherwise. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be sealed, unused and in the same condition and original packaging that you received it. If there is a manufacture defect we may require images of the product to refund the opened or used package. Purchaser should make every attempt to not break the seal or use the product if they are looking to return the units for a refund.
For multiple unit returns, a 15% restocking fee may be applied.
To complete your return, we require a receipt or proof of purchase. We do not refund products that are not purchased directly from Blasso, LLC.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 60 days after delivery
Refunds (if applicable)
To return your product, you should email https://www.ecovita.co/pages/contact-us and you will be provided instructions for shipping. You may be provided a return label to use for your shipment.
You may be responsible for paying for your own shipping costs for returning your item unless otherwise stated. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item(s) over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Purchasers are responsible for sending product back in sellable condition (i.e. no damage, seal has not been opened or tampered with).
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your credit card statement or bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at https://www.ecovita.co/pages/contact-us or reply back to your order confirmation.
Promotional Giveaways or Significantly Discounted Items (if applicable)
Promotional Giveaways or Significantly Discounted Items may not be approved for returns or refunds.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at https://www.ecovita.co/pages/contact-us. We will provide you directions on how to process your return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
We provide free and expedited shipping in the USA (including Alaska, Hawaii & Puerto Rico) unless otherwise stated. While we make every attempt to process and expedite delivery of your product, delays may occur with the carrier or third party warehouse.
If you do not receive your shipment, please contact us at https://www.ecovita.co/pages/contact-us or reply back to your order/shipping confirmation.
International shipping may be available if orders are 5 units or more. Shipping charges will vary based on delivery time and location. Contact us at https://www.ecovita.co/pages/contact-us to receive an estimate.